Refund policy

Refund & Return Policy

 

Return Period

 

You may request a return within 28 days of receiving your item.

 

Restocking Fee

 

All approved returns are subject to a minimum 20% restocking fee to cover inspection and handling costs.

 

Eligibility Criteria

 

To be eligible for a return, your item must meet the following conditions:

 

• Unused and in the same condition as received
• Original tags attached
• Returned in original packaging
• Accompanied by a valid receipt or proof of purchase
•  

How to Initiate a Return

 

To begin the return process, please contact us at info@krsturbos.co.uk.
If your return is approved, we will provide instructions on how and where to send your item.
Important: Items returned without prior authorisation will not be accepted.

 

For any queries regarding returns, please contact us at info@krsturbos.co.uk.

 

Damaged items

 

Please inspect your order upon delivery. If you receive a defective or damaged item, contact us immediately at info@krsturbos.co.uk so we can assess the issue and resolve it promptly.

 

Non-Returnable Items

 

We do not accept returns on the following:

• Sale items
• Gift cards

 

Exchanges

 

To exchange an item, we recommend placing a new order after your return has been accepted and processed. This ensures the fastest turnaround and availability of your preferred item.

 

Refunds

 

Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow time for your bank or credit card provider to process the refund.